Shipping and Policies
SHIPPING: [Due to the COVID-19 pandemic, some orders may take longer to arrive] Orders ship from various fulfillment centers in China or the USA depending on which items are purchased. Fulfillments from USA centers can take 1-2 weeks for processing and shipments. Fulfillments from centers in China can take 4-6 weeks for processing and shipments. Once orders are shipped out we are no longer responsible. Please make sure your address is correct before placing an order. We are not responsible for lost, stolen or damaged packages. Please contact your local post office for more information if this occurs.
CANCELLATIONS, RETURNS AND EXCHANGES: We do not accept cancellations, offer returns or exchanges. All sales are final. No exceptions. Please be sure to look carefully at our size charts for your correct size. If items are defective or damaged due to a manufacturing error, we will be more than happy to replace it for you!
REFUNDS: We do not offer refunds. If there is a problem with your order please contact us and we will try our best to help with the issue.
INTERNATIONAL ORDERS: At this time, lumina-love.com can only ship within the USA. If you reside in Canada or overseas, please visit our Etsy shop to place an order!